Contact
Get in touch
Send your message to the address that matches what you need and it reaches the right people directly. We respond during normal business hours, Monday through Friday.
Where to write
Platform support
appsupport@terrausa.comTrouble signing in, something not working, questions about how to use Terra Logic Suite or OnSite.
Dispatch and text messaging
dispatch@terrausa.comQuestions about a load, a jobsite, or the text messages you receive from Terra.
Billing and invoices
billing@terrausa.comCustomer invoices, statements, payments, and remittance questions.
Carrier and vendor payables
ap@terrausa.comSettlement questions, deductions, and payment status for work you performed.
OnSite
onsite@terrausa.comActivating OnSite for a project, or questions about jobsite access and compliance.
Privacy
privacy@terrausa.comQuestions about how we handle personal information, and requests to access, correct, or delete it.
Security
security@terrausa.comSuspected vulnerabilities and security concerns. Please report responsibly.
Mailing address
Terra Group, LLC
329 Westgate Rd
Lafayette, LA 70506
United States
Emergencies
These addresses are not monitored around the clock and must not be used to report an emergency. For an accident, injury, spill, or any situation involving immediate danger, call 911 first, then notify the site superintendent and your Terra representative by phone.
Policies
Terms of Service · Privacy Policy · Text messaging policy · Accessibility
© 2026 Terra. Terra Logic Suite is a registered trademark of Terra. All rights reserved.
Terra Group, LLC · 329 Westgate Rd, Lafayette, LA 70506 · terrausa.com